@book{233,
	author = {Nguyen, Claire},
	title = {Mettre en œuvre un service de questions-réponses en ligne /},
	publisher = {Presses de l’enssib,},
	year = {2017.},
	address = {Villeurbanne :},
	note = {Ebook},
	url = {https://books.openedition.org/pressesenssib/162}
}