@book{13354,
	author = {Oudart, Anne-Catherine},
	title = {Les chargé(e)s de relation clientèle face à la lettre de réclamation :},
	publisher = {Presses universitaires du Septentrion,},
	year = {2022.},
	address = {Villeneuve d’Ascq :},
	note = {Ebook},
	url = {https://books.openedition.org/septentrion/124834}
}